We aim to ship your parcel from our warehouse within 1 business day of you placing your order. As soon as your order has shipped, you will receive an email with your tracking information.
Please note that parcels don't leave our warehouse on weekends or local public holidays. During sales periods and the holiday season, shipping and delivery may take a little longer than usual.
Delivery times, shipping costs and carriers
The estimated delivery time, the shipping costs and the available carriers and delivery options for your country are shown at checkout, before you place your order. If you have any questions about delivery to your country, please contact our customer service team.
Customs duties and import taxes
Customs duties and import taxes are covered by Rosefield, so you won't have to pay anything extra on delivery. If a carrier asks you to pay, please contact our customer service team and send us proof of the request (for example, the letter, email or text message from the carrier).
My tracking hasn't updated
If your tracking shows no updates or movement for 2 business days, please contact our customer service team so we can look into it.
My order shows as delivered, but I haven't received it
Please first check with your neighbours, in your mailbox, and with family members or housemates who may have accepted the parcel. If you still can't find it, please contact our customer service team.
My order arrived damaged
Please contact our customer service team and include photos of the package and of the damage to the packaging and products.
My order was returned to sender
If the carrier couldn't deliver your parcel and it is being returned to us, please contact our customer service team to request a re-shipment of your order.
Changing or cancelling your order
We process orders early every morning, so the window to change or cancel an order is very short. If you need to change your address or cancel your order, please contact our customer service team as soon as possible. Unfortunately, we can't guarantee that the change or cancellation will still be possible.
Orders from other retailers
Did you buy Rosefield products from another store or online marketplace? Please contact that retailer about your order, as they handle the shipping and tracking.
Countries we don't ship to
We currently don't deliver to the following countries (or regions): Algeria, Argentina, Belarus, Brazil, Chile, China, Congo (Republic of the Congo and DR Congo), India, Indonesia, Isle of Man, Kazakhstan, Kosovo, Kuwait, Macau, Mexico, Moldova, Morocco, Pakistan, Russia, Serbia, South Africa (Gauteng region only), Turkey, Ukraine, Vietnam.
Live in one of these countries? You can always use the store locator at the bottom of our homepage to find a store near you that sells Rosefield products.