Customer Experience Specialist
Would you like to work for one of the most exciting and fast-growing companies in the Netherlands? This is your chance!
Rosefield Watches is a young fast-growing company located in the center of Amsterdam. Rosefield was founded in 2014 from the desire to create a ‘new generation’ watch brand - one that would make it fun to wear watches as a fashion accessory rather than a jewelry piece. We are an international and hardworking team and we are excited about growing Rosefield Watches to become one of the leading global fashion brands. We are looking for people that are energetic, reliable and motivated to help us achieve our mission and grow together with the company.
As Customer Experience Specialist, you help us create and maintain a positive and on-going B2C customer experience. You enjoy any kind of interaction with our customers from all over the world, with an enthusiastic, spontaneous, pro-active and precise attitude. You will work in shifts in an international team, reporting into the Head of Customer Service.
- Answer customer requests by phone, email, chat and social media ensuring a smooth and timely process flow;
- Assist with returns and warranties
- Assist additional departments with improving retention and sales conversation
- Working on Customer Service special projects
- Excellent professional language skills in Dutch and English;
- Previous experience related to customer experience;
- A service minded attitude and a great problem-solving approach;
- Effective time management skills and ability to meet deadlines;
- Ability to work evening shifts and weekends;
- Amsterdam or NL based candidates are preferred.
- Opportunity to work in a young and growing company; our team is young, creative and energetic;
- Space for personal development in a dynamic and international environment;
- Fantastic and fun colleagues;
- Competitive salary (based on level of seniority);
- Staff discounts;
- A relaxed, informal and social atmosphere
If you believe you are a suitable candidate and want to leverage your skills in the most fun watch company in the fashion industry, please apply.
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Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes or phone calls. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.
Join our team
As a fast-growing company we always have our eye out for talent. At Rosefield we pride ourselves in an inspiring, creative and open work culture. We provide the blueprint to help you drive direct impact in the growth of Rosefield and allow for freedom to develop yourself. Sound like a deal? Check out our openings below.